Terms & Conditions
General terms and conditions & privacy
Article 1: Applicability1.1. These general terms and conditions shall apply if WBD ENTERPRISES BV (hereinafter referred to as WILL) with company number BE0772.601.832, provides services to the customer including – but not limited to – education, courses or training, both with open enrolment and “in company”.
1.2. The customer declares to have read these general terms and conditions in a language he understands and to accept them in full without any reservations. The customer hereby fully waives the application of his own general terms and conditions.
Article 2: Registration for training
Registration takes place by sending a booking by SMS or e-mail. By registering, the customer agrees to these general terms and conditions.
Clause 3: Confirmation
WILL confirms the registration by e-mail or SMS 24 hours before the start. Only the agreement to perform work accepted by WILL binds WILL according to the special conditions agreed upon in writing and in accordance with these general terms and conditions.
Article 4: Price and payment
4.1. The price for performing the services shall be as stated in the agreement, on WILL’s website or on the invoice.
4.2. After registration, the customer will receive an invoice by email or must pay it directly online. This invoice should be paid at the start of the 1st training session. In case of non-payment or late payment, the customer shall be liable, without notice, to pay legal interest on the outstanding amounts from the due date of the invoice. If the customer still has not paid the invoice after a reminder, the customer will receive a reminder and administrative costs will be charged. Furthermore, all collection costs shall be borne by the customer.
4.3. The customer is responsible for paying the training fees. WILL cannot be held to deviating agreements in this respect.
4.4. Disputes regarding the invoice must be reported by the customer to WILL by registered mail within 10 days of the invoice date under penalty of forfeiture.
4.4. Set-off by the customer is expressly excluded.
Article 5 Cancellation
Cancellation by the customer is only possible up to 12 hours before the start of the training course. In case of timely cancellation WILL will refund the training fees already paid. In case of cancellation after the latter time (i.e. 12 hours before the start of the training) the customer shall owe 100% of the fee. The customer may send a substitute, provided that the substitute fits within the target group of the training and provided that the customer has informed WILL accordingly.
Article 6 Cancellation, modification or relocation by WILL
6.2. WILL also reserves the right to change a training program due to unexpected circumstances.
6.3. WILL shall be legally relieved and not obliged to fulfill any obligation towards the Customer in case of force majeure. Force majeure is defined as the situation in which the performance of the agreement by WILL is hindered fully or partly, temporarily or otherwise, by circumstances beyond WILL’s control, even if these circumstances could have been foreseen at the time the agreement was concluded. Without being limitative, cases of force majeure shall in any case include: war, accident, illness, governmental measures and/or shortcomings of third parties.
In such cases WILL will inform the customer as soon as possible.
Article 7 Liability
7.1. WILL shall make every effort to perform all activities, both substantive and organizational and related to the training, to the best of its ability.
The client acknowledges and accepts that WILL’s obligations are purely obligations of means.
7.2. The client is obliged to determine for himself whether he is medically fit to follow a certain training.
The customer shall always first consult his/her physician and obtain a medical certificate to follow his/her chosen training course.
WILL does not accept any responsibility or liability for any damages, injuries or losses that might result from practicing the training program chosen by the customer.
WILL shall not be liable for any damages related to participation in the training or resulting from cancellation by WILL, by its employees or by other persons employed by or on behalf of WILL or whose services WILL has used.
7.3. WILL shall therefore only be liable for damages resulting directly from a concrete proven fault and shall not be liable for indirect damages of any kind, nor for damages resulting from liability towards third parties.
7.4. WILL’s liability shall in any case be limited to the value of the services performed, which shall be determined on the basis of WILL’s invoicing in the customer’s name.
Art. 8 Copyright
The copyright to the teaching materials and other materials provided during the training course rests with WILL or with the person who supplied or wrote the materials.
No data from or parts or excerpts of the training materials provided may be reproduced or disclosed in any manner whatsoever without the express written permission of WILL.
Art. 9: Replacement of trainer(s)
WILL reserves the right to replace the trainers it assigns to conduct the training with other trainers.
ARTICLE 10: TERMINATION OF MEMBERSHIP
A. If you entered into an agreement (semi-private training) for a period of 3 months, you may terminate it no later than 4 weeks before the end date. If you do not do this, the agreement will be extended by 3 months and can be compensated at any time without notice, including a notice period of at least 4 weeks. Conversely, WILL can cancel this agreement no later than 4 weeks before the end.
Art. 11: Complaints
Any complaints about the services provided to the client must be communicated in writing, stating reasons, within 8 days of the training provided, failing which the client shall be deemed to have agreed to the work provided and to have waived all rights and powers available to the client under the law and/or the agreement.
Article 13: dispute settlement
13.1. All disputes between the parties shall fall under the exclusive jurisdiction of the courts of Antwerp, without prejudice to WILL’s authority to determine the court with territorial jurisdiction under common law.
13.2. All agreements between the parties shall be governed exclusively by Belgian law.
Article 14: Identity of the company
WBD Enterprises BV
Company number:
0772.601.832
Italiëlei 50, 2000 Antwerp
Belgium
Tel. : 0493 03 03 02
PRIVACY
Article 15: Protection of personal data
We take data protection very seriously. We guarantee appropriate protection of your personal data. We base this on the regulations of the General Data Processing Regulation (AVG or GDPR for short).
When using WILL’s website, introductory meetings, registrations and others, personal data are collected and processed. WILL attaches the utmost importance to protecting your privacy. We try to inform you as comprehensibly and fully as possible about how we handle your privacy.
15.1 What do we do with your data?
When processing the personal data you provide, we have the following purposes in mind.
* if desired, to receive our newsletter and/or other information about products and services;
* identify your areas of interest so that we can provide you with personalized recommendations;
* Perform general user management;
* to contact you if necessary;
* wish you a happy birthday
15.2: Right of access and correction.
You have the right to request information about the processing of your personal data free of charge. Under the GDPR, you also have the right to have this personal data amended if it is inaccurate or incomplete. In addition, you can have your personal data deleted or its use prohibited if it is not relevant.
To exercise these rights, you can always contact us at: info@will.training
15.3: How do we protect your personal data?
WILL takes appropriate security measures to protect your data from, among other things, unexpected destruction, accidental loss, intentional alteration or unauthorized access. We use firewalls, ensure that all information and files are stored on a secure terminal, and protect each password with encryption technology.
The use of nicknames or logins and passwords or access codes is your responsibility as an end user. You hereby undertake to carefully preserve their confidentiality. In case of loss, theft or misuse of registration data, we ask you to notify us immediately by e-mail.
15.4 : Changes
WILL always reserves the right to amend these general terms and conditions. Therefore, please regularly consult the latest version of this document. If you do not agree with a change in the general terms and conditions, you always have the option of having your data delete